Across a number of years, a number of serious complaints about the Mount Gambier Hospital’s Emergency Department were raised by local people to Troy's electorate office.
One of the main issues raised was excessive wait times and subsequent media coverage showed the community was losing confidence in the city’s main medical facility.
Troy called for an independent inquiry into the staffing and funding levels of the hospital, which was conducted in 2017.
As a result of this inquiry, a major overhaul of the department was announced, with more than 22 recommendations made.
These included: reviewing recruitment measures, implementing new patient systems and appointing a new emergency department director.
Country Health SA allocated $526,000 into ensuring these recommendations were met and implemented.
This was an excellent outcome for the city of Mount Gambier and the wider Limestone Coast region, ensuring local people could again have confidence that their concerns had been heard.